At Tree Children's Lodge, we bring you the finest products from around the world to bring you joy and warmth. Your satisfaction is extremely important to us. Please do not hesitate to contact us at firstname.lastname@example.org for any questions or comments.
Once you place an order, it is usually shipped out within two to three business days. The actual number of days it will take for the order to arrive at your address will be determined by your chosen shipping method. Please contact us directly if your order is time-sensitive and make sure to choose the fastest shipping method upon checkout.
|Hong Kong & Macau orders|
|Invoice value||Shipping cost|
|Less than HK$700||HK$40|
|HK$700 or up||
|Basic (i.e. no bulky items), registered post||HK$60 or up|
We accept payment via PayPal, credit cards (Visa, Mastercard, and American Express), bank transfer, and Alipay.
|For credit cards
|For Bank Transfer
||Due to recent changes in Alipay user terms, we have suspended the use of Alipay as a payment channel. We apologize for the inconvenience.|
Refund & Return Policy
Your satisfaction is extremely important to us. If you are unsatisfied with your purchase, please contact us immediately so that we can provide assistance. In the unfortunate event that you wish to return your purchase, unused and unopened orders may be returned within 14 days of receipt to be eligible for a refund. Once we receive the returned item(s) in their original condition, the charges will be credited to you. Shipping costs are non-refundable and you are responsible for the shipping cost of returning the items to us. Used, opened, and/or final sale items cannot be returned.
Privacy & Security
We takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping. You have the option to opt-out of our direct marketing at check out, and you can always subscribe/unsubscribe by contacting us at email@example.com.