Jump to: Shipping cost & Payment methods.

Our promise

At Tree Children's Lodge, we bring you the finest products from around the world to bring you joy and warmth. Your satisfaction is extremely important to us. Please do not hesitate to contact us at hello@treechildren.com.hk for any questions or comments.

Orders

Once you place an order, it is usually shipped out within two to three business days. The actual number of days it will take for the order to arrive at your address will be determined by your chosen shipping method. Please contact us directly if your order is time-sensitive and make sure to choose the fastest shipping method upon checkout.

Shipping cost

We ship all Hong Kong orders via Ta-Q-Bin, SF Express, or Hong Kong Post. International orders are mostly shipped through Hong Kong Post; please contact us for a more accurate quote.

Hong Kong & Macau orders
Invoice value Shipping cost
Less than HK$700 HK$40
HK$700 or up FREE
(except Macau)
International orders
Shipping cost
Basic (i.e. no bulky items), registered post HK$60 or up

 

Payment methods

We accept payment via PayPal, credit cards (Visa, Mastercard, and American Express), bank transfer, and Alipay.

For credit cards
We accept Paypal We accept Visa We accept Mastercard
  • Just follow the on-screen instructions. We will not charge your account until we have shipped your order.
For Bank Transfer
For Bank Transfer
  1. Within 3 business days after placing order, transfer the payment to our bank account:
    Bank Name: HANG SENG BANK
    Bank Code: 024
    SWIFT Code: HASEHKHH
    Account Number: 390-544088-883
    Account Name: Murmuration Company Limited
  2. Email the transfer slip as an attachment to hello@treechildren.com.hk with your order number in the subject line;
  3. Wait for a confirmation email from us acknowledging your payment. Order will be shipped within 3 business days of payment acknowledgment.
For Alipay
For Alipay
Due to recent changes in Alipay user terms, we have suspended the use of Alipay as a payment channel. We apologize for the inconvenience.

Refund & Return Policy

Your satisfaction is extremely important to us. If you are unsatisfied with your purchase, please contact us immediately so that we can provide assistance. In the unfortunate event that you wish to return your purchase, unused and unopened orders may be returned within 14 days of receipt to be eligible for a refund. Once we receive the returned item(s) in their original condition, the charges will be credited to you. Shipping costs are non-refundable and you are responsible for the shipping cost of returning the items to us. Used, opened, and/or final sale items cannot be returned.

Privacy & Security

We takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping. You have the option to opt-out of our direct marketing at check out, and you can always subscribe/unsubscribe by contacting us at hello@treechildren.com.hk.